Manufacturing Companies in Manchester
One is a well known asian firm making plate amps (3 emails, to main company and factory, still no reply) and another linked me to the factory rep who just gave me a price but seemingly couldn't be bothered to answer a simple question after 2 asks. And other non ... But you should be fair; the enthusiast doesn't pay the bills and you should recognize this and how manufacturing business works. Everything .... Join Date: Oct 2006; Location: Manchester Mo; Posts: 406 ...
Manufacturing Companies in Manchester
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Two replied and were enthusiastic(one is Dayton), but most not so good. One is a well known asian firm making plate amps (3 emails, to main company and factory, still no reply) and another linked me to the factory rep who just gave me a price but seemingly couldn't be bothered to answer a simple question after 2 asks. And other non replies.
It seems that some firms, big or small, don't want to make the effort with selling small quantity to the enthusiast or starting a working relationship with a potential regular buyer.
Not suprising. All of these manufacturers are mass producers with minimal to zero customer service support. They don't sell directly to customers, so they don't have a department dedicated to dealing with customers. You'll have better luck dealing with a distributor or retailer like PE, Meniscus, or Madisound.
altho in my case the companies i contacted were either to ask about distributors, or small scale and sell direct or at least to OEM so I wd have thought I'd get a better response. Time to pick up the phone.
Please do not get me started. This thread couldn't have come at a worse time. Other than PE, there is no such thing as customer service. People are lazy, ignorant, and incompetent. Nobody is capable of performing a service job anymore. Partly because customers/clients/consumers are not cared for anymore today.
Please do not get me started. This thread couldn't have come at a worse time. Other than PE, there is no such thing as customer service. People are lazy, ignorant, and incompetent. Nobody is capable of performing a service job anymore. Partly because customers/clients/consumers are not cared for anymore today.
I WHOLHEARTEDLY agree...This boils down to the "I don't care, that's not my department" attitude that has taken over the country. (right down/[up?] to our government leadership).
I went home Friday, after a gruelling day at work, to find that my 2 year old (almost to the day) Onkyo 807 has developed the dreaded HDMI board failure. I am expecting a fight with them. I knew it was coming, I have been prepared for it. I have warned others here off the brand.
This is not the first issue, or run in I have had over this receiver. When it was less than a month old, I started a case with the BBB over the NET feature, one of the very reasons I purchased the unit, that does not work. (The BBB is another scam that will forever stick in my throat...what a ridiculous "do nothing" group, that has absolutely no power.) Their "tech support" is severly lacking technical experience. You would think that a company would employ someone in the tech department that actually knows something about the product. Not a script-reading dolt, based in another country, that tells you his name is "Bob"...and recommends that you cycle the power, or unplug the unit for 15-30 seconds. If that fails, do a "hard re-set". After that, the only thing they know is, send it in to a service center... If I can't afford it...
I think this type of service (lack thereof) is true for anything technology related. Possibly due to the complexity of technology products and the resulting bajillion potential failure modes and the then resulting need for knowledgeable service staff. From AVRs (of all brands), to TVs, to software. Ever tried actually calling Symantec or McAfee? There's no phone number on their website and when you search on the web for them, they're all circular numbers that lead to one another and to the eventual automated number that has no option to get you a person. Even big companies like Toys-R-Us...no phone number for the company, only to a store (where they have no power or will to do anything). Sad but that's what tech and even other industries are like these days. The consumer electronics/technology industry definitely seems aimed toward disposable product instead of long lasting products...reflected by both how quickly most products start to have issues and the service for those issues.
Two replied and were enthusiastic(one is Dayton), but most not so good. One is a well known asian firm making plate amps (3 emails, to main company and factory, still no reply) and another linked me to the factory rep who just gave me a price but seemingly couldn't be bothered to answer a simple question after 2 asks. And other non replies.
It seems that some firms, big or small, don't want to make the effort with selling small quantity to the enthusiast or starting a working relationship with a potential regular buyer.
You're being unreasonable, you're buying power likely would pay the light bill for .001 seconds and yes that matters. To be honest I was absolutely shocked at the excellent response I got from Morel even when my order was going to amount to only 750 units. Of course they told me the order still wasn't big enough to deal directly with them and referred me to distributors.
Here's the truth....to a manufacturer who fills OEM orders to specification a shipping carton at a time, you're a waste of time. Your requirements do not fit the needs of the business....so the business does not need you.
Worst case for these businesses is your question could lead to other questions...more waste of time...so they do not encourage you or others to call. So you need to be fair before you complain and know your place.
I write this frankly not to be mean but to be precise, just because someone sells something doesn't mean they are required to sell to you. When dealing with manufacturers of OEM equipment you must "qualify"
since you can likely not issue a PO, the manufacturer even if they tried to sell you something would create a hassle and editing of their transactional procedures....more wasted time and money. So maybe next time you'll be wise enough to ask for a sample to test....you might have better luck!
But you should be fair; the enthusiast doesn't pay the bills and you should recognize this and how manufacturing business works. Everything counts in large amounts.... I have taken the road less traveled. Its great if you like to be alone and return to the population never to be understood again.
"If you would like more information regarding the repair and the HDMI Boards please contact our parts and service center. 201-785-2600 option 4 or parts@us.onkyo.com (Monday-Friday 9am-5pm eastern standard time)."
"If you would like more information regarding the repair and the HDMI Boards please contact our parts and service center. 201-785-2600 option 4 or parts@us.onkyo.com (Monday-Friday 9am-5pm eastern standard time)."
Thanks, I appreciate it. I have already been in contact with them. as they are supposedly offering a " one time, out-of warranty repair" for this issue. I suppose it was because they smelled class action law-suit. If I can't afford it...
Two replied and were enthusiastic(one is Dayton), but most not so good. One is a well known asian firm making plate amps (3 emails, to main company and factory, still no reply) and another linked me to the factory rep who just gave me a price but seemingly couldn't be bothered to answer a simple question after 2 asks. And other non replies.
It seems that some firms, big or small, don't want to make the effort with selling small quantity to the enthusiast or starting a working relationship with a potential regular buyer.
Not suprising. All of these manufacturers are mass producers with minimal to zero customer service support. They don't sell directly to customers, so they don't have a department dedicated to dealing with customers. You'll have better luck dealing with a distributor or retailer like PE, Meniscus, or Madisound.
altho in my case the companies i contacted were either to ask about distributors, or small scale and sell direct or at least to OEM so I wd have thought I'd get a better response. Time to pick up the phone.
Please do not get me started. This thread couldn't have come at a worse time. Other than PE, there is no such thing as customer service. People are lazy, ignorant, and incompetent. Nobody is capable of performing a service job anymore. Partly because customers/clients/consumers are not cared for anymore today.
Please do not get me started. This thread couldn't have come at a worse time. Other than PE, there is no such thing as customer service. People are lazy, ignorant, and incompetent. Nobody is capable of performing a service job anymore. Partly because customers/clients/consumers are not cared for anymore today.
I WHOLHEARTEDLY agree...This boils down to the "I don't care, that's not my department" attitude that has taken over the country. (right down/[up?] to our government leadership).
I went home Friday, after a gruelling day at work, to find that my 2 year old (almost to the day) Onkyo 807 has developed the dreaded HDMI board failure. I am expecting a fight with them. I knew it was coming, I have been prepared for it. I have warned others here off the brand.
This is not the first issue, or run in I have had over this receiver. When it was less than a month old, I started a case with the BBB over the NET feature, one of the very reasons I purchased the unit, that does not work. (The BBB is another scam that will forever stick in my throat...what a ridiculous "do nothing" group, that has absolutely no power.) Their "tech support" is severly lacking technical experience. You would think that a company would employ someone in the tech department that actually knows something about the product. Not a script-reading dolt, based in another country, that tells you his name is "Bob"...and recommends that you cycle the power, or unplug the unit for 15-30 seconds. If that fails, do a "hard re-set". After that, the only thing they know is, send it in to a service center... If I can't afford it...
I think this type of service (lack thereof) is true for anything technology related. Possibly due to the complexity of technology products and the resulting bajillion potential failure modes and the then resulting need for knowledgeable service staff. From AVRs (of all brands), to TVs, to software. Ever tried actually calling Symantec or McAfee? There's no phone number on their website and when you search on the web for them, they're all circular numbers that lead to one another and to the eventual automated number that has no option to get you a person. Even big companies like Toys-R-Us...no phone number for the company, only to a store (where they have no power or will to do anything). Sad but that's what tech and even other industries are like these days. The consumer electronics/technology industry definitely seems aimed toward disposable product instead of long lasting products...reflected by both how quickly most products start to have issues and the service for those issues.
Two replied and were enthusiastic(one is Dayton), but most not so good. One is a well known asian firm making plate amps (3 emails, to main company and factory, still no reply) and another linked me to the factory rep who just gave me a price but seemingly couldn't be bothered to answer a simple question after 2 asks. And other non replies.
It seems that some firms, big or small, don't want to make the effort with selling small quantity to the enthusiast or starting a working relationship with a potential regular buyer.
You're being unreasonable, you're buying power likely would pay the light bill for .001 seconds and yes that matters. To be honest I was absolutely shocked at the excellent response I got from Morel even when my order was going to amount to only 750 units. Of course they told me the order still wasn't big enough to deal directly with them and referred me to distributors.
Here's the truth....to a manufacturer who fills OEM orders to specification a shipping carton at a time, you're a waste of time. Your requirements do not fit the needs of the business....so the business does not need you.
Worst case for these businesses is your question could lead to other questions...more waste of time...so they do not encourage you or others to call. So you need to be fair before you complain and know your place.
I write this frankly not to be mean but to be precise, just because someone sells something doesn't mean they are required to sell to you. When dealing with manufacturers of OEM equipment you must "qualify"
since you can likely not issue a PO, the manufacturer even if they tried to sell you something would create a hassle and editing of their transactional procedures....more wasted time and money. So maybe next time you'll be wise enough to ask for a sample to test....you might have better luck!
But you should be fair; the enthusiast doesn't pay the bills and you should recognize this and how manufacturing business works. Everything counts in large amounts.... I have taken the road less traveled. Its great if you like to be alone and return to the population never to be understood again.
"If you would like more information regarding the repair and the HDMI Boards please contact our parts and service center. 201-785-2600 option 4 or parts@us.onkyo.com (Monday-Friday 9am-5pm eastern standard time)."
"If you would like more information regarding the repair and the HDMI Boards please contact our parts and service center. 201-785-2600 option 4 or parts@us.onkyo.com (Monday-Friday 9am-5pm eastern standard time)."
Thanks, I appreciate it. I have already been in contact with them. as they are supposedly offering a " one time, out-of warranty repair" for this issue. I suppose it was because they smelled class action law-suit. If I can't afford it...
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